EXCHANGE POLICY – HUB PAK SALT REFINERY

At Hub Pak Salt Refinery, we are committed to ensuring your utmost satisfaction with your purchases. While we do not offer returns and refunds, we understand that sometimes an exchange may be necessary.
Please find below our comprehensive Exchange Policy to guide you through the process:

Contact Information: 

For any exchange-related inquiries or assistance, please don’t hesitate to contact our dedicated customer support team through the following channels:

– Email: info@hubpak.com

– Phone: (021) 34310034-6

– Operating Hours: Monday to Saturday, 9:00 AM
– 6:00 PM

Exchange Eligibility: 

You may request an exchange if you receive a damaged, defective, or incorrect product at the time of delivery. To be eligible, the exchange request must be made within 7 days from the date of delivery. For example, if an item was delivered on 1st December, the exchange request can be made until 8th December. Eligible  Conditions for Exchange: 

To qualify for an exchange, the item must meet the following criteria:

– It must be in its original form, unused, and unworn.

– All original packaging, seals, and tags must be intact.

– Ensure all accessories, manuals, and warranty cards that came with the product are included. 

Exchange Process: 

To initiate an exchange request, kindly follow these steps:

1. Contact our customer support team at (021) 34310034-6 or email info@hubpak.com.

2. Provide the necessary details about the item and the reason for the exchange request.

3. Our customer support team will guide you through the exchange procedure and provide you with any additional instructions.

Exchange Shipping Instructions: 

When proceeding with the exchange, carefully package the item to prevent any damage during transit. Our customer support tteam will provide you with the appropriate shipping address and any necessary.

shipping labels.

Exchange Restrictions: 

-Please note the following restrictions regarding the exchange process:

– Items that have been used, altered, or modified may not be eligible for exchange.

– Some product categories may not be eligible for exchange; kindly contact our customer support team to confirm eligibility.

Expedited Exchange Option: 

We understand the urgency of certain situations. If required, we offer an expedited exchange option. Please consult our customer support team for more details and any associated fees.

Exchange Confirmation: 

Upon receiving your exchange request, we will send you a confirmation email or notification to acknowledge its receipt. Rest assured, we will keep you informed throughout the exchange process.

Exchange Tracking: 

For your peace of mind, once your exchanged item has been shipped, we will provide you with tracking details to monitor its delivery status.

Exchange Policy on Gift Items: 

Please note that gift items are not eligible for exchange.

Exchange Communication Timeline: 

We understand the importance of timely communication. We will inform you of the exchange approval or any updates within a period of 7-12 business days after the item is received and inspected.

 Exchange Review Process: 

Our customer support team will conduct a fair and transparent inspection of the exchanged item to ensure it meets the required conditions for an exchange.

Customer Obligations: 

-To facilitate a smooth exchange process,customers are requested to:

– Provide accurate information during theexchange request.

– Adhere to the specified timelines for initiating the exchange.

– Follow the packaging guidelines to safeguard the item during shipping.

-Bear the shipping fee for the exchange.

By adhering to our Exchange Policy, we aim to provide you with a seamless and satisfactory exchange experience at Hub Pak Salt Refinery. Should you have any questions or concerns, please feel free to reach out to our customer support team.

Thank you for choosing Hub Pak Salt Refinery for your shopping needs, and we look forward to serving you again.

 Policy Last Updated: [27.7.23